...Understanding the way that UNRWA helps perpetuate the Palestinian refugee problem requires taking a closer look at the way that the agency functions. Doing so reveals the workings of a dysfunctional bureaucracy.

While Palestinian refugees benefit materially from UNRWA, the agency benefits in return from the refugees. The refugees are the organization's raison d'etre. And bureaucracies tend to dislike dissolving themselves. So, like any good bureaucracy, UNRWA has zero incentive to resolve the Palestinian refugee problem if it is to continue to exist. Ending the refugee problem would render UNRWA obsolete.

Instead, UNRWA finds a hundred and one ways to perpetuate Palestinian dependency. The interests of the refugees and UNRWA are fatally intertwined; UNRWA is staffed mainly by local Palestinians — more than 23,000 of them — with only about 100 international United Nations professionals. Tellingly, while the U.N. High Commission on Refugees (UNHCR) and UNICEF (United Nations Children's Fund) avoid employing locals who are also recipients of agency services, UNRWA does not make this distinction. Terrorism does not exclude one from being a part of UNRWA. In fact, quite the opposite is true: UNRWA-overseen hospitals and clinics routinely employ members of the Popular Front for the Liberation of Palestine, Hamas and Palestinian Islamic Jihad. Employing Palestinians for decade after decade and providing them with subsistence-level food aid and rudimentary education are a far cry from giving them usable skills and a positive attitude about creating their own independent economy and viable civic institutions.

In addition, the Palestinian agenda (and sympathy for the Palestinian cause) have infiltrated every aperture at Turtle Bay. UNWRA has spent decades keeping this single issue, key to the organization's survival, at the forefront of the U.N. agenda whether it belongs there or not. It has engendered Arab and Western support for the delegitimation of Israel, and facilitated comparisons between Nazism and Zionism — a false linkage that bolsters Palestinian claims of oppression. When former Secretary-General Kofi Annan appeared at a U.N. "Palestine Day" event which astonishingly featured a map of the Middle East that conspicuously omitted Israel, it was emblematic of the way in which the United Nations has transformed itself into a propaganda machine for such thinking. UNRWA has no parallel in the U.N. system. UNRWA is dedicated solely to providing assistance to Palestinian refugees; no other group of refugees, whatever their circumstances, warrants this much attention...